Service terms
Fair operating terms for Eilm
These terms govern use of Eilm. Academy-specific prices, refund terms, course promises, schedules, and learner conduct rules are also set by the academy and must be presented before purchase or enrollment.
Accounts
Provide accurate information, protect credentials, and use only roles and content you are authorized to access. We may suspend access needed to contain abuse, security incidents, or legal violations.
Academy responsibility
Academies are responsible for lawful content, instructor authority, learner notices and consent, accessibility, advertised outcomes, support, pricing, tax/invoicing obligations, refund policy, and any accreditation claim.
Payments
The academy is the merchant of record. When an academy connects a supported Stripe or Paymob gateway, payments are made to its own gateway account under that provider’s terms. Eilm does not hold learner funds. For manual or external payments, academy staff must verify the actual transfer before approving access; a submitted receipt is not confirmation. The current free pilot, usage limits and service costs are described on the pricing page.
Learning records and certificates
Progress and assessment records reflect activity captured by the service. A certificate verifies the academy-issued Eilm record only and is not government, university, or professional accreditation unless the issuer separately proves that authority.
Acceptable use
Do not attack the service, bypass tenant boundaries, upload malware or unlawful content, impersonate others, scrape private data, spam learners, or use intervention tools without appropriate notice and consent.
Availability and changes
Eilm is provided with reasonable care but without a promise of uninterrupted operation. Maintenance, provider limits, and security changes may affect availability. Material changes will be documented and safe export options provided where reasonably possible.
Liability and disputes
Each party remains responsible for its own unlawful conduct. Any paid academy agreement should define support, service levels, liability limits, governing law, refunds, data processing, and termination before commercial launch.
Business and contract questions: founder@eilm.live